Privacy policy

First: the introduction

1. The terms of the privacy policy mean the way the platform collects data and the way the personal information of the users of the platform is protected, and this policy is extremely important.

2. The “platform” wherever mentioned in the privacy policy means all the sites through which (Hamad Abdullah Al-Manea Trading Company) provides its services, which are, for example, but not limited to (the electronic application - the website).

3. The platform does not mean any personal information for a specific person, but personal information is collected from those wishing to use the platform by - for example, but not limited to - browsing, registering on the platform, or communicating by phone or by e-mail by our customer service team, The customer's provision of the platform with his personal information is his authorization for the platform to process this information in accordance with the terms and conditions of the privacy policy.

4. The terms of the privacy policy or part of it may be amended at any time, and the modified version will be published on the platform, and the amended version of the (privacy policy) will be effective after seven days have passed from the date of its publication, and after publication, your continued use of the platform is considered your commitment to the conditions And the terms contained in the amended version of the Privacy Policy, and your satisfaction with what the amendments stipulated in relation to your personal data that you had provided to us.

5. Through your use of the platform, you agree to the terms of the Privacy Policy, and the Privacy Policy is a legally binding agreement, if any new features or tools are added to our services, they will also be subject to this policy.

6. We will save your personal information, and it will be used and disclosed as permitted by regulations, laws, and customs, and as stipulated in the privacy policy of the platform.

7. We will always ask for your consent before using your personal information for purposes other than those described in the Privacy Policy.

 Second: Customer information

1. We collect your name, ID number, address, email address, mobile phone number, and payment information and we need this information to verify your identity, contact you and enable you to use the purchase and delivery services through the Platform.

2. We collect data from the web pages hosted by the platform that the user visits and we also collect data about how you browse and the times you access your account, including information about the device used, the browser you use, network connection, and Internet Protocol (IP) address, in order to improve and to develop and satisfy your experience with us.

3. By using the Platform, you grant it access to information on your device or phone, and to know your location using the map service on your phone or device to allow the Platform to provide services to the fullest.

4. We collect information related to the services provided and measure performance, including information about your activity such as how you use our services, how you interact with others, etc. through the Platform.

5. We collect device-specific information when you install the Platform, including information such as device type, operating system information, browser information, IP address, mobile network information including phone number and device identifiers, and we collect device location information if you grant us access to your location.

Third: Information on platform visitors and support users

1. When you install the Platform on your device, we collect information about your location, name, email address, device information, operating system, the browser you are using, network connection, IP address, and mobile network information including phone number and device identifiers, and we collect device location information if You have given us access to your location. We may also receive personal information when you submit support requests or other requests to the Platform. We also collect chat transcripts from chat support users.

2. We collect phone numbers and record calls from telephone support users, in order to measure performance and raise the level of quality.

3. We collect this information when you visit the platform or when you communicate with us either by e-mail, WhatsApp, web, instant messages or phone. We also collect any additional information that you may provide to us, and the platform uses this information to serve you, improve its services and answer any questions you may have. .

4. We collect the information that was provided to us or that was accessed through your use of the platform when registering or during use, and we use this information in marketing and promotional operations, whether this marketing and promotion is through the platform directly or in cooperation with other parties, and the customer acknowledges his approval And allowing the platform to use his information and any other information that was accessed by the platform for marketing or development purposes or any other purposes that the platform decides.

Fourth: Information from cookies and similar tracking technology

1. Cookies are sent to your browser from a website and stored on your device, and we assign a different cookie to each device that connects to the Platform.

2. We use cookies to recognize your device, provide personalized services, and display personalized ads from Google or third parties.

3. We may use automated tracking technologies and methods on the Platform during communications with you or while you are using the Platform, to measure performance and improve the Services.

4. We analyze and use the information we have to evaluate and improve our services, research develop, and test new services and features, and conduct troubleshooting activities, we also use your information to respond to you and assist you when you contact us.

Fifth: Sharing personal information with a third party

1. We may share your personal information with a third party to help develop and improve our services and to fix problems.

2. In some circumstances, we may be required by governmental or judicial authorities to share the information with them or a third party to verify legal claims to satisfy national security or enforcement requirements, or otherwise.

3. We may share personal information with a third party to investigate or take action regarding suspected illegal or fraudulent activities, situations involving potential threats to the physical safety of any person, or cases of violations of the terms and conditions of this User Agreement, Privacy Policy, or as required by law.

4. We may also share personal information with the parties that own the platform in the future, whether through a merger or acquisition, in whole or in part.

5. We may use the information that we collect from you to market our services, and we may provide the information we collect to other companies to market their products or services.

Sixth: General Provisions

1. Upon termination of our relationship with you, we will continue to store archived copies of your information for commercial purposes and for our compliance with laws and regulations.

2. When our relationship with you ends, we will continue to store anonymous information such as website visits without identifiers to improve our services.

3. We keep your information secure by following high standards in information security management to protect sensitive information such as personal information and others.

4. We assure you that no method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee the absolute security of your information and documents, and the platform disclaims responsibility for any attack or violations through which your information and documents are accessed, benefited from, or used in any way She was.

5. The platform is not responsible for any damages or errors incurred by you due to fraud, attack, violation, or other operations carried out by third parties towards the platform, and the platform is not responsible for that to provide any financial compensation or bearing any other responsibilities.

6. You can keep and access all of your personal information at any time, and we give you limited powers in your account settings to allow you to correct, amend, delete, or limit the use of your personal information.

7. Deleting or restricting the use of your personal information may result in disabling satisfactory use of our services.